ManageEngine ServiceDesk Plus, which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. https://www.manageengine.com/products/service-desk/sdp-editions.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes
Your day-to-day life in IT revolves around either fixing a service or delivering services. All these IT services come with a ticket to make sure it is handled in time. To overcome these hurdles you need tools that are thoughtfully built to cater to the needs of the IT Help Desk.
Thankfully, we have ManageEngine ServiceDesk Plus which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. ServiceDesk Plus has been deployed at over 18,000 customer sites not to mention 186 countries around the world which clearly states that we are the leader in this segment. Unlike other tools, ServiceDesk Plus is very easy to use just download extract and get started it can be up and running in no time. ServiceDesk Plus is designed to cater to all business needs with three different editions. For businesses that just need the help desk functionality.
We have the Standard Edition which includes state of the art features like multi-channel support, service level agreements, knowledge base, workflow automation, notifications, reporting and much more. ServiceDesk Plus Standard Edition is thoughtfully designed to increase efficiency and maximize the productivity of the IT Help Desk. Growing businesses today have to manage all their IT assets and need clear visibility on what is in their IT closet.
ServiceDesk Plus Professional Edition is bundled with essential asset management functionality including features like automatic asset discovery, software management and license management what really sets us apart is the depth of detail captured about the hardware, software and network assets in your environment and it also highlights the relationship of each asset to support their business services. You can clearly know the criticality of the assets and manage them without a hitch.
Finally, our ServiceDesk Plus Enterprise Edition which includes the complete suite of ITIL service management that has been built over the best practices framework to cater to today's complex business world. It's a different ballgame when it comes to managing bigger infrastructure just a regular helpdesk is not enough you need people process and product aligned to maintain your IT effectively. ServiceDesk Plus is available through a single pane of glass with all necessary ITIL features like incident, problem, change, Service Catalog and CMDB. These ITIL modules help you simplify your complex processes and manage your IT effortlessly. So what are you waiting for? try Service Desk Plus now! and we promise to make your work easy!
**Technology trends and their impact on IT management by Rajesh Ganesan, VP, ManageEngine and Pradyut, Product Manager, ServiceDesk Plus https://www.youtube.com/watch?v=17_CdHfGfjg
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